Danone knows that you care how your personal data is used and we recognize the importance of protecting your privacy.
This Privacy Statement explains how Danone Limited (“Danone”) collects and manages your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you.
Contact us if you have any queries and comments, or if you want to make a request regarding any of your data subject rights.
This privacy statement was last updated on March 22, 2021.
Basic principles and our privacy commitment
At Danone we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:
What personal data do we collect?
The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.
Generally, we may collect the following types of personal data from you directly:
We may also collect personal data about you indirectly when:
Why do we collect and use your personal data?
We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular we may collect, hold, use and disclose your personal data for the following purposes:
We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.
When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection unless we reasonably consider that we need to use your personal data for another reason and that reason is compatible with the original purpose of collection as detailed above.
Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time. If you wish to withdraw your consent, please see the Your Rights section as set out below.
Where we process your personal data, you are entitled to a number of rights and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights via our contact page.
The right to access your personal data and correction
You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us via our contact page.
The right to data portability
Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies where:
If you wish to exercise your right to data portability, please contact us via our contact page.
The right to deletion of your personal data
You have right to request that we delete your data if:
If you wish to delete the personal data we hold about you, please contact us via our contact page and we will take reasonable steps to respond to your request in accordance with legal requirements.
If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
The right to restriction of processing
You have the right to restrict the processing of your personal data if
If you wish to restrict our processing of your personal data, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.
The right to object
You have the right to object to the processing of your personal data at any time. Please contact us via our contact page.
The right to withdraw your consent
When we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of the processing that took place prior to this withdrawal. If you wish to withdraw your consent, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.
The right to lodge a complaint with a supervisory authority
While we would be grateful if you lodged any complaints with us, you have the right to lodge a complaint directly with the UK Information Commissioner’s Office ICO about how we process personal data.
For more information about your privacy and data protection rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, please contact the Information Commissioner’s Office at:
Mailing Address: Wycliffe House Water Lane, Wilmslow Cheshire SK9 5AF
Phone Numbers: +44 303 123 1113
Email Address: firstname.lastname@example.org
You can also contact our Data Protection officer at DPO.UKIE@danone.com.
How we protect your personal data
We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.
Sharing of your personal data
When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.
Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities.
Your personal data will be shared with the following third parties for the purposes described:
|Category of third parties:||Data type:||Purposes:|
|Google Analytics||Website behavioural data (e.g. web pages visited, time on site)||To analyse user behaviour on a website allow us to enhance your experience|
|Valassis Limited||Name, Surname, Physical Address, Email Address, Payment Data such as bank account number, credit card data and billing address||Specifically for our ‘Yummy Back Guaranteed’ promotion, and when you give us consent to do so: process your product claim and handle the refund|
|Payment data such as your bank account number, credit card data and billing address||Specifically for our ‘Yummy Back Guaranteed’ promotion, process the product refund if PayPal is your preferred payment method|
|Payment data such as your bank account number, credit card data and billing address||Specifically for our ‘Yummy Back Guaranteed’ promotion, process the product refund|
Cookies and other technologies
a) Information about your device browser and operating system;
b) The IP address of the device you are using;
c) Web pages of ours that you view;
d) Links that you click while interactive with our services.
Please see our cookie statement for more information on this.
Changes to this privacy Statement
This notice was last updated on 19 January 2021. We reserve the right to change this notice at any time (for example, to comply with changes in laws or regulations, our practices, procedures and organisational structures, requirements imposed or recommended by supervisory authorities or otherwise). Changes to this notice shall be applicable on the effective date of implementation. Please refer to our website for the latest version of this notice. We will also communicate any changes to you, where we are legally required to do so.
Privacy considerations for local law
We will hold and process your personal data in accordance with the UK Data Protection Act 2018 and UK General Data Protection Regulation
How to contact us
If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via our contact page.
You can also reach out to our Data Protection Officer directly at DPO.UKIE@danone.com.